---
title: The "Contacts" button on the website
description: A floating contact button with subbuttons for WhatsApp, Telegram, phone, and links. How to set it up and when it appears.
section: design
keywords: Contact button, contact, WhatsApp, Telegram, phone, floating button
updated: 2026-09-16
---

The "Contacts" button is a round floating button at the bottom of the website (above the cart). When clicked, it reveals subbuttons for WhatsApp, Telegram, phone, and your links. It works in any website mode.

![The “Contacts” block in Settings](/wiki/img/settings-contacts.webp "Button icon, label, direct link, and subbuttons")

## How to set up

Settings → Contacts.

1. **Button icon** - phone, chat, message and others.
2. **Button label** - a hint when hovering over the button, such as "Contact."
3. **Direct link** - if there are no subbuttons, the button immediately opens this link (phone, WhatsApp, Telegram, website).
4. **Subbuttons** - Click "Add Link": name and link. WhatsApp, Viber, and Telegram automatically add a branded icon.
5. Click Save.

If nothing is filled in, the button will not be displayed on the website.

## Link formats

- Phone: `tel:+380671234567` or just the number.
- WhatsApp: `https://wa.me/380671234567`.
- Telegram: `https://t.me/username` or `@username`.
- Any website or form: `https://…`.

## One-button mode

Fill out only the "Direct Link" field and do not add any subbuttons—the button will become single and will open the link directly.

## Questions and answers

### The button covers the basket

The button is positioned above the basket on purpose. On the phone, both buttons are visible and don't interfere with each other.

### Is it possible to add a feedback form?

Yes, as a subbutton with a link to the form. Or use the "Contacts" block on the website page. See [Home and Menu](/wiki/en/home-and-menu).